END USER LICENSE AGREEMENT (EULA)

Last Updated: 21.3.2026

1. Introduction and Acceptance

This End User License Agreement (“Agreement”) is a legally binding agreement between you (“User”, “you”) and Vext Oy (“Company”, “we”, “us”, “our”) governing your use of:

• the Vext smart cabinet device (“Device”),
• the Vext mobile application (“App”),
• the Company website and e-commerce platform (“Website”), and
• associated cloud services and backend infrastructure (“Services”).
  
  

By accessing or using the Device, App, Website, or Services, you agree to be bound by this Agreement.

If you do not agree, you must not use the Services.

You represent that you are at least 16 years of age, or such higher minimum age as required by applicable law in your country. If you are under this age, you may only use the Services with the consent of your parent or legal guardian.

2. Definitions

For the purposes of this Agreement:

• “Device” means the Vext smart cabinet hardware product.
• “App” means the mobile application provided by the Company.
• “Services” means all digital services provided via backend infrastructure, including device connectivity, data processing, and account services.
• “Account” means a registered user account used to access the Services.
• “Software” means all software embedded in the Device, App, and backend systems.
• “Content” means any data, information, or material accessible through the Services.
  
  

3. License Grant

Subject to this Agreement, the Company grants you a limited, non-exclusive, non-transferable, revocable license to:

• use the App on supported devices,
• operate the Device in connection with the Services,
• access and use the Services for personal, non-commercial purposes.
  
  

You may not:

• reverse engineer, decompile, or disassemble any Software,
• modify or create derivative works,
• circumvent security features,
• use the Services for unlawful purposes,
• resell or commercially exploit the Software or Services without authorization.
  
  

4. Account and Device Use

To access certain features, you must create an Account.

• Each Account is intended for a single user.
• An Account may be used across multiple Devices where supported.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities under your Account.
  
  

You must provide accurate and complete information.

5. Device Functionality and Connectivity

The Device relies on:

• internet connectivity,
• cloud-based backend infrastructure.
  
  

Functionality may be limited or unavailable without connectivity.

You acknowledge that:

• certain features depend on remote services,
• delays, interruptions, or outages may occur,
• performance of the Device, App, and Services may vary depending on device, environment, and usage conditions.
  
  

6. Updates and Changes

The Company may provide updates to:

• improve functionality,
• maintain security,
• ensure compliance with legal obligations,
• introduce new features.
  
  

You agree that:

• updates may be installed automatically or require your action,
• failure to install updates may affect functionality.
  
  

The Company may modify or discontinue features where reasonably necessary.

Where required under EU law, updates necessary to maintain conformity will be provided.

7. Acceptable Use Restrictions

You agree not to:

• misuse the Device or Services,
• interfere with system integrity or security,
• attempt unauthorized access to systems or data,
• use the Services for illegal or harmful purposes,
• disrupt networks or infrastructure.
  
  

8. Data and Privacy

The use of the Services involves processing of personal data, including:

• Account data,
• Device-related data,
• usage and diagnostic data.
  
  

Such processing is governed by the Privacy Policy, which forms an integral part of your use of the Services.

9. Service Availability

The Services are provided on an “as available” basis.

The Company does not guarantee:

• uninterrupted availability,
• error-free operation,
• continuous access to all features.
  
  

Temporary interruptions may occur due to:

• maintenance,
• updates,
• third-party service dependencies.
  
  

10. Consumer Rights (EU Compliance)

Nothing in this Agreement limits your statutory rights under applicable consumer protection laws.

In particular:

• Digital Services must conform to the contract under Directive (EU) 2019/770,
• You are entitled to remedies in case of lack of conformity, including:
  
  • repair,
  • replacement,
  • price reduction,
  • termination of the contract where applicable.
    
    

These rights apply in addition to any rights set out in this Agreement.

Where applicable, hardware purchases are also subject to your statutory rights and applicable return policies.

11. Limitation of Liability

To the extent permitted by law:

• The Company shall not be liable for indirect or consequential damages, including loss of profits, data, or business interruption.
• The Company’s total liability shall be limited to the amount paid by you for the relevant product or service.
  
  

Nothing in this Agreement excludes or limits liability where such limitation is not permitted under applicable law, including:

• death or personal injury caused by negligence,
• fraud,
• breach of mandatory consumer rights.
  
  

12. Termination

You may terminate this Agreement at any time by:

• ceasing use of the Services, App, and Website, and
• deleting your Account
  
  

The Company may suspend or terminate your access to the Services, App, or Website if:

• you breach this Agreement,
• misuse or unlawful use is detected,
• suspension or termination is required to comply with legal obligations or protect system integrity.
  
  

Upon termination:

• your license to use the Software and Services ends,
• access to the App, Website account, and connected Services may be disabled,
• features requiring connectivity, remote access, or cloud processing will no longer be available,
• the Device may continue to operate with limited or offline functionality,
• any ongoing obligations or rights that by their nature should survive termination will remain in effect,
• personal data will be handled in accordance with the Privacy Policy.
  
  

13. Third-Party Services

The Services may rely on third-party providers (e.g., cloud infrastructure providers).

The Company is not responsible for:

• outages or failures caused by third parties,
• third-party services outside its control.
  
  

14. Intellectual Property

All intellectual property rights in:

• the Device,
• the App,
• the Software,
• the Services,
  
  

remain the exclusive property of the Company or its licensors.

No ownership rights are transferred to you.

15. App Store and Google Play Compliance

15.1 General

If you download or access the App via the Apple App Store or Google Play Store (each a “Platform”), the following provisions apply in addition to this Agreement. In the event of any conflict, this Section prevails for Platform-specific matters.

15.2 Relationship with Platform Providers

You acknowledge and agree that:

• this Agreement is concluded between you and Vext Oy only, and not with Apple Inc. or Google LLC (together, “Platform Providers”);
• Vext Oy, not the Platform Providers, is solely responsible for the App and its content;
• the Platform Providers are not a party to this Agreement and have no obligation to provide maintenance, support, or other services in connection with the App;
• the Platform Providers are not responsible for addressing any claims relating to the App or your use of it.
  
  

15.3 Scope of License (Apple App Store)

Where you access the App via the Apple App Store, the license granted under Section 3 is limited to a non-transferable license to use the App on Apple-branded devices that you own or control, in accordance with the Apple Media Services Usage Rules, including Family Sharing or volume purchasing where applicable.

15.4 Warranty (Apple Requirement)

If the App fails to conform to any applicable warranty and was downloaded via the Apple App Store, you may notify Apple, and Apple may refund the purchase price in accordance with its policies.

To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever. Any other claims relating to the App remain the responsibility of Vext Oy.

15.5 Product Claims

Vext Oy, not the Platform Providers, is responsible for addressing any claims by you or any third party relating to the App, including:

• product liability claims,
• compliance with applicable legal or regulatory requirements,
• claims under consumer protection, privacy, or similar laws.
  
  

15.6 Intellectual Property Claims

In the event of any third-party claim that the App infringes intellectual property rights, Vext Oy is solely responsible for the investigation, defense, settlement, and discharge of such claim.

15.7 Legal Compliance (Export and Sanctions)

You represent and warrant that:

• you are not located in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country; and
• you are not listed on any U.S. Government list of prohibited or restricted parties.
  
  

15.8 Third-Party Terms

You must comply with all applicable third-party terms when using the App, including those of your mobile network provider or internet service provider.

15.9 Apple as Third-Party Beneficiary

You acknowledge that Apple and its subsidiaries are third-party beneficiaries of this Agreement and may enforce this Agreement against you.

15.10 Google Play

Where you access the App via Google Play:

• this Agreement governs your use of the App between you and Vext Oy;
• to the extent of any conflict, the Google Play Developer Distribution Agreement prevails;
• Google has no responsibility or liability under this Agreement;
• Google is not a party to this Agreement and is not a third-party beneficiary.
  
  

16. Presale Terms

16.1 Presale Definition

A presale is an opportunity to purchase a product before it becomes available for general sale. By participating in a presale, you acknowledge that you are securing a unit of the Device, which will be delivered at a later date.

16.2 Payment and Delivery

• Full payment is required at the time of the presale to secure your order, unless otherwise stated.
• Estimated delivery dates provided during the presale are indicative only and may change due to production schedules, supply chain constraints, shipping logistics, or other factors beyond the Company’s reasonable control.
• The Company will use reasonable efforts to keep you informed of any material updates or delays via email, the Website, or other appropriate communication channels.
• In the event that the Company is unable to fulfill your order, you will be entitled to a full refund. Refunds will be processed within thirty (30) business days from the cancellation notice.

16.3 Product Changes for Presale Orders

The Company may modify the Device's specifications, design, or features for units that have been ordered but not yet delivered. This may occur where required by law, safety obligations under the EU General Product Safety Regulation (EU) 2023/988, or supply constraints beyond the Company's reasonable control.

Minor changes that do not materially affect the Device's functionality or intended use require no prior notice. Where a change materially affects the specifications or functionality compared to what was represented at the time of order, the Company will notify you in advance and, where required by law, offer remedies which may include the right to cancel your order and receive a full refund.

Nothing in this Section affects your statutory rights under EU consumer law, including your rights under Directive (EU) 2019/771 on the sale of goods.

17. Use of the Device

17.1 Intended Use

The Device is designed for indoor cultivation of plants, including herbs, vegetables, and flowers. Any use outside this intended purpose is at your own risk and is not endorsed by the Company.

Use of the Device outside its intended purpose may result in damage, safety risks, and may void any applicable warranty.

The Device is designed and manufactured in compliance with applicable EU product safety requirements, including the EU General Product Safety Regulation (EU) 2023/988. If you believe the Device poses a safety risk, please contact us immediately at support@vext.fi.

17.2 Safety

• You must follow all instructions provided in the user documentation and accompanying materials.
• Improper use may result in injury, damage to the Device, or other property damage.
• The Device should be placed on a stable, flat surface and used in an environment consistent with the instructions provided.
• You must not modify, disassemble, or repair the Device without authorization. Unauthorized modifications or repairs may void the warranty and may create safety risks.
• For support, you should contact customer support using the contact details provided in this Agreement.
  
  

17.3 Maintenance and Care

Regular maintenance and care are required for proper functioning of the Device.

You agree to maintain and clean the Device in accordance with the instructions provided in the user documentation.

18. Warranty (Hardware)

18.1 Limited Warranty

The Device is provided with a two (2) year limited commercial warranty covering replacement of defective parts, unless otherwise specified at the time of purchase.

This commercial warranty applies only to defects in materials or workmanship under normal use in accordance with the user documentation.

18.2 Exclusions

The commercial warranty does not cover damage or defects resulting from:

• misuse or use outside intended purpose,
• failure to follow instructions,
• neglect or improper maintenance,
• accidental damage,
• unauthorized modifications or repairs.
  
  

18.3 Warranty Claims

To request warranty service, you must contact customer support and provide proof of purchase and a description of the issue.

This warranty is in addition to, and does not limit, any mandatory consumer rights under applicable law.

19. Disclaimer and Limitation of Liability (Hardware)

To the extent permitted by applicable law, the Company's total liability arising out of or in connection with the Device is limited to the purchase price paid by you for the Device. The Company is not liable for indirect or consequential damages arising from the use of, or inability to use, the Device, including loss of plants or crops or damage to third-party property.

Liability for any lack of conformity of the Device's digital features and connected services is governed by applicable EU law, including Directive (EU) 2019/770 and Directive (EU) 2019/771, and the rights set out in Section 10 of this Agreement.

Nothing in this Agreement excludes or limits the Company's liability for:

• death or personal injury caused by the Company's negligence or a defect in the Device;
• defective products under the EU Product Liability Directive (85/374/EEC) and its successor Directive (EU) 2024/2853;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot be excluded under applicable mandatory law, including Finnish consumer protection legislation and EU consumer rights directives.
  
  

20. Governing Law and Dispute Resolution

These provisions supplement the governing law clause set out elsewhere in this Agreement.

This Agreement shall be governed by and construed in accordance with the laws of Finland, without regard to conflict of law principles.

If you are a consumer residing in the European Union, you may also benefit from mandatory provisions of the law of your country of residence.

Any disputes arising out of or in connection with the Device may be brought before the competent courts of that jurisdiction, unless otherwise required by mandatory consumer law.

21. Amendments to Terms

The Company may update or amend these terms from time to time.

Where changes materially affect your rights or obligations, the Company will provide reasonable notice via the App, Website, or email.

Your continued use of the Device, App, or Services following such updates constitutes acceptance of the updated terms.

22. Contact Information

Vext Oy

Email: support@vext.fi

Address: Otakaari 5a, 02150, FINLAND

23. Acknowledgment

By purchasing or using the Device, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.